Refund policy
Refund & Return Policy
Thank you for shopping with Huzur Store.
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return according to the policy below.
Return Period
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
The item must be in the same condition as received
The item must be unused and unworn
The item must be in its original packaging
A receipt or proof of purchase must be provided
How to Start a Return
To request a return, please contact us at:
Email: info.huzurstore@gmail.com
If your return request is approved, we will send you:
Return shipping instructions
A return shipping label (if applicable)
Please note that items sent back without first requesting a return will not be accepted.
For any questions related to returns, you can contact us anytime at info.huzurstore@gmail.com.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If your item is:
Damaged
Defective
Incorrect product
Contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
Perishable goods (such as food, flowers, plants)
Custom or personalized products
Personal care items such as beauty products
Hazardous materials or flammable liquids
Sale items
Gift cards
If you have questions about your specific product, please contact us before requesting a return.
Exchanges
If you would like to exchange a product, the fastest way is to return the item you received. Once the return is accepted, you can place a new order for the desired product.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be unused, in original condition, with packaging and proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund is approved or rejected.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and reflect the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
info.huzurstore@gmail.com